01
Intimate the incident
Notify the insurer or designated claims contact promptly, following your policy conditions.
CLAIMS · DOCUMENTATION · COORDINATION
When a claim happens, clear next steps matter.
Practical support through a complicated moment.
We help clients understand information requirements, organise documents and coordinate communication with relevant parties. Claim decisions and settlement remain with the insurer and depend on policy terms and the facts of the loss.
Documents organisedRequirements made clearer
Communication supportedOne step at a time
CLAIMS · COORDINATION · CLARITY
THE CLAIM JOURNEY
Five steps to help keep things organised.
Exact steps and timelines vary by insurer, policy wording, claim type and circumstances.
02
Preserve evidence
Where safe, take photographs and retain relevant invoices, reports and correspondence.
03
Compile documents
Organise the documents requested for your policy and type of loss.
04
Coordinate assessment
Respond to queries and coordinate information with the insurer, surveyor or appointed parties.
05
Track and respond
Keep a record of submissions, outstanding requirements and updates through the claim process.
DOCUMENT CHECKLIST
Start with the records you already have.
This is a general guide. The insurer or appointed surveyor may request additional documents for your specific claim.
Policy & schedule
Policy copy, schedule, endorsements and relevant clauses.
Photos & incident details
Damage photos, incident timeline, location and brief description.
Invoices & claim estimate
Invoices, repair estimates, claim bill or stock records as relevant.
Official & technical records
Reports, logs, panchnama or other records where applicable.
Important: report promptly and follow policy conditions
Notify the insurer within the time and manner required by your policy. This page is general guidance, not a guarantee of claim acceptance or settlement.
CLAIMS SUPPORT REQUEST
Tell us what happened. We’ll help clarify the next step.
Share the basic details below. Your email application will open with the information ready to send.
Help organising required documents
Support coordinating claim communication
Guidance depends on policy and circumstances
Claims Email: claims1@gitvishainsurance.com
Claims Contact: +91 82877 39726